Gain visibility into customers interactions.With light agents, everyone inside your company can view tickets and make private comments.Īdditionally, Zendesk offers a suite of analytics tools that will help you to get closer to your user through data. Make everyone inside your company a support agent.Zendesk comes with an internal Knowledge Base that allows agents to refer to information and processes without losing their place quickly. Get access to relevant information across teams.It helps to Solve tickets better with teammates through a collaborative environment where information can be shared.Some important features of the ticketing system that Zendesk offers are:
And it’s intuitive, built with the experience of customer service and support desk agents in mind.
#ZEN DESK AND GROOVYHQ SOFTWARE#
Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automation. Zopim Chat allows you to communicate with your customers from within your product. You can connect your Facebook and Twitter account with Zendesk. Zendesk helps to organize all the emails you receive from your customers. The supported communication channels are: It brings all your customer communication into one place. Zendesk focuses on improving the communication between your customers and your company. Zendesk provides a cloud-based customer service platform that includes ticketing, self-service options, and customer support features. Zendesk reserves the right to adjust the rate limit for given endpoints to provide a high quality of service for all clients. It only allows a certain number of requests per minute depending on your plan and the endpoint. You can authorize against the API using either basic authentication with your email address and password, with your email address and an API token, or with an OAuth access token. You must be a verified user to make API requests. Zendesk’s API is an SSL-only API, regardless of how your account is configured. API clients are available for the following languages: As a RESTful API, interacting with it can be achieved by using tools like CURL or Postman or by using http clients for your favorite language or framework.Īdditionally, Zendesk offers a number of SDKs and libraries so you can access the API from your framework of choice without having to deal with the technicalities of HTTP. Zendesk API is a RESTful API that can be accessed through HTTP. You can create integrations or even enrich Zendesk with data from external sources. So you can easily manage your users, enhance your team’s productivity and create seamless integrations. Zendesk provides more than a hundred different APIs for you to integrate with. Zendesk APIs are not specific to pulling data.
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